Terms and Conditions

Korea Red Ginseng Thailand

Welcome to the website of Korea Red Ginseng Thailand (hereinafter referred to as "the Company"). By accessing or using this website, you agree to be bound by the following Terms and Conditions. The Company reserves the right to change, modify, add to, or delete any part of these Terms and Conditions at any time, with immediate effect upon posting on the website.

1. Instructions for using the website.

• 
  To use this website, you must be at least 18 years of age or be under the care of a parent or legal guardian.
  
• 
  The company will only allow you to use your user account for the purpose of purchasing goods on the website under the terms and conditions specified.
  
• 
  You are responsible for maintaining the confidentiality of your username and password. If your account is accessed without authorization, you must notify the company immediately.
  

Clause 2. The value of 125 years of history and the spirit of craftsmanship.

• 
  All JungKwanJang brand products sold on this website are 100% authentic 6-year-old Korean red ginseng, meticulously cultivated and rigorously tested for safety.
  
• 
  We adhere to the principle of "Quality First," leveraging our expertise accumulated over 125 years to deliver the best products to the Thai people.
  

Section 3. Order Confirmation and Cancellation.

• 
  When you place an order, the company will send you an order confirmation code. However, the order will only be complete once the company has verified the product status and payment.
  
• 
  The company reserves the right to refuse or cancel orders in the event of technical errors, stock shortages, or if there is suspicion that the purchase is for unauthorized commercial resale.
  

Section 4. Payment and Security

• 
  You can choose to pay through the methods specified by the company, such as credit cards, debit cards, or bank transfers.
  
• 
  Your payment information will be encrypted for maximum security. The company will not be liable for any damages resulting from password breaches due to user negligence.
  

Section 5. Shipping Policy.

• 
  The company will process and ship orders within 3-5 business days after payment confirmation (this may vary depending on the area and shipping situation in Thailand).
  
• 
  Store Pickup Service: You can choose to pick up your order at a designated Korea Red Ginseng Thailand store. Please present your order confirmation to the staff.
  

Section 6. Cancellation, Return, and Refund of Goods.

• 
  According to Thai consumer protection law, you can return goods within 7 days of receiving them, provided the goods are in perfect condition (packaging still intact).
  
• 
  In the event of a return due to a change of mind by the buyer, the buyer is responsible for the return shipping costs.
  
• 
  The company reserves the right not to accept returns if the packaging is opened or damaged, or if the product is a custom-made item.
  

Item 7. Members Points and Discount Coupons

• 
  Members will earn reward points based on their purchase amount, which can be used as a discount on future purchases, subject to the company's terms and conditions.
  
• 
  Discount coupons cannot be exchanged for cash and only one code can be used per order.
  

Article 8. Protection of Personal Data.

• 
  The company values ​​your privacy. Personal information will only be used for the purpose of providing services and delivering products. You can read more details on the "Privacy Policy" page.
  

Article 9. Applicable Law and Dispute Resolution

• 
  These terms and conditions are governed by the laws of the Kingdom of Thailand. In the event of any dispute, it shall be resolved through negotiation. If an agreement cannot be reached, the matter shall be decided by the competent court of Thailand.
  

Contact Us: If you have any questions about the terms and conditions, please contact us at:

• 
  Email: kgcthai1899@gmail.com
  
• 
  Phone number: 0909502385
  
• 
  Line ID: 0909502385